Vitas Healthcare

The doctor was very sneaky and never even looked into his care. She came in his room at 2:45 and lowered his oxygen way to low, was suppose to gradually lower it but she took it open herself to lower it quickly.

When I get a call from my husband at 7:30 saying they are trying to kill him and come right up. I try to calm him down and reassure him they are not. At 9:15 the nurse and respitory therapist comes in and say they are lowering it way lower and the therapist says that can't be done that quickly, the nurse calls the dr and she says do it and I'm screaming no they do it anyways and I tell them to stay right there they leave. My husband us gasping for air saying help me and I'm screaming for them to come back and I'm trying to raise the oxygen back up and I can't do it.

They damaged his lungs worse than they were. They killed him.

I have dreams niw to what I had to watch my husband suffer because of them. Don't use them and never go to Northwest hospital.hospital.runr

My mother and family suffered watching the suffering of my mom .her medical needs where not done .they where give instruction from the hospital doctor to drain my mothers fuliuds twice a week due to cancer and her last draining was 4 days prior. I asked the nurse she said it's nit on my mother medical plans with vitas I called and wa confirmed they would drain

7 days later she was not drained and was told it would be another 4 days before the doctor would arrive the fluids where closing her breathing and ws in major pain

Doctor prescribed a medication for her that never arrived spoke to case manager team 137 ws told they would send to pharmacy so I could pick it up after 6 calls they promised it was done they never sent

My mom ran a fever they had nothing for her sent me to pharmacy 3 times not nothing then I spoke with charge nurse rozen that send the to a pharmacy 45 minutes from my home almost 5 hours later nurse was horrible no food or water for my mom only drugging her I hadbto clean my mom feed her and help her drink water theat was very difficult since she was not drained the fluid was squeezing the life out of her had to buy dippers the did not have also wipes. Instead of spending the last moment with my mother I had to run errons for vitas

And watch my mom suffer due to their negligence for my mother needs tas

After requesting crisis care for hours - I was reassured someone would be there the following day at 8 am !!

I am a family member as well as a nurse, I had called with serval status changes and medication increase requests over several hours

It took the doc on call almost an hour to call back with approved increase in frequency

When a person is actively passing !!! It is very important to be more responsive

Liquid Ativan was not provided even after request - family member was not able to swallow pills!!!

We had to crush and add water, then shoot in his mouth with a surging because hospice didnt want to pay for the liquid Ativan !!

You die once!!

No do overs !!! I will ensure that no one else in my world ever sends their loved one to Vitas Cincinnati !!!

You FAILED !!!

This is for Vitas Healthcare in Orange County, CA:

Watch out - this is a hard sell company that behaves in unethical ways.

We had a very informative phone conversation with them regarding possible hospice services for my dad. We got some great information which helped us understand the entire hospice process and requirements.

That being said, once the phone call was over, we felt more like we were being sold than that my dad's care was the priority.

They checked back with me a week later, as I had agreed to.

I told them that their services were no longer under consideration because they were not a good fit for my dad at this time.

Several weeks later, I got a follow-up phone call from them to go over what their staff doctor had discussed with my dad's primary care physician.

We had never signed any type of waiver or consent form for them to access my dad's medical records, and I had made it clear that their services were not in line with my dad's needs at this time. They were going behind our backs to get this information.

And calling to share this information with me was just another sales tactic. I didn't listen to their assessment, told them they had no right for their doctor to have contacted my dad's doctor and told them to remove us immediately from their prospect list.

If my dad ever does need hospice care, Vitas won't even be on the list of companies to contact.

Equipment malfunction

Equipment that never arrived

RN Mabel wants family member to do the first wound dressing change because she needs to go attend to another patient!

The HHA grabs patient by arm to stand rather than using proper body mechanics. Then she perceives just called the patient with hot water because she didnt check the temperature of the water!

Customer service never returns your calls.

The equipment department never picks up their phone and the 24 hour number is absolutely worthless because nobody there seems to know anything about anything. They are very good at saying oh Im sorry Im so sorry but that doesnt take care of the problem .

They dropped the ball on a terminally ill patient